Horizon Hobby Service Center

Important information about sending your product in for service or repair.

NOTICE: The Online Service and Repair Form is currently unavailable as we update our systems.
YOU CAN STILL SEND IN YOUR PRODUCTS FOR REPAIR.

Shipping Instructions

Service Center Shipping Address:

Horizon Hobby, LLC Service Center
2904 Research Road
Champaign, IL 61822 USA

Include the following information with your repair:
  1. Full name
  2. Shipping Address
  3. Contact phone number
  4. Email address
  5. Description of the issue

Do Not Ship Us Your Batteries. See restrictions in the warning box below.

If there is a payment associated with your repair, we will send an invoice through Square to your original method of contact.

If you have any questions, please contact Product Support.


Estimated Service Turnaround Times (Business Days)*

Engine Service 8-10 Days
Electronics Service 8-10 Days
Other Product Service (Non-Engine, Non-Radio) 8-10 Days

*Turnaround time is initiated when the product is checked in by Horizon Hobby. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice.

Horizon Hobby is responsible for the safe picking, packaging, and shipping of your merchandise to your delivery address.  We are not responsible for damage or theft occurring once the package has been delivered.  To sign up for notifications of package delivery, sign up for services from our Shipping partners:

FedEx Delivery Manager: https://www.fedex.com/en-us/delivery-manager.html

USPS Informed Delivery: https://www.usps.com/manage/

Brands we Service

Horizon Hobby, LLC Service Terms & Conditions (Subject to Change Without Notice)

Horizon Hobby, LLC (Horizon) services the following brands: ARRMA, Athearn, Axial, Blade, Dromida, Duratrax, Dynamite, E-flite, ECX, Great Planes, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Pro Boat, RealFlight, Revolution, Saito*, Spektrum, Tactic, Team Losi Racing, Trakpower, Trinity Racing, Tower, Top Flite, FMS*, Predator*, RocHobby*, OS Engines*, DLE*, Vaterra, and Zenoah*.

Restrictions:
Products Purchased from HorizonHobby.com: Horizon provides service for proprietary and exclusive-brand products purchased from this website by consumers in the United States. If you live outside of the United States, please contact us before sending in any product for repair to ensure we are able to repair and send your product back to you. For products coming in from outside of the US that are cleared for service, the Customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of product.

Products Purchased in the European Union or Horizon Hobby – China: Refer to your product manual for service contact information.

Products Purchased from Retailers: Horizon provides service for proprietary and exclusive-brand products purchased from authorized Horizon dealers and to countries, Horizon offers international shipping, provided the product is compliant in the country where you live and use the product. Please see below for a complete list of these countries. For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Horizon will not repair any products purchased outside of these areas and will return the item to the sender at the sender’s expense. Horizon is not responsible for items lost or damaged in shipping.

Products Purchased from Retailers in These Countries can be Serviced:

Andorra Denmark Hong Kong Luxembourg Romania  
United Kingdom Argentina Dominican Republic Hungary Macao  
San Marino Venezuela Australia Ecuador India  
Mexico Singapore Austria El Salvador Indonesia  
Monaco Slovakia Belgium Estonia Ireland  
Netherlands Slovenia Bulgaria Finland Israel  
New Zealand Spain Canada France Italy  
Chile Germany Japan Panama Sweden  
China Greece Jersey Peru Switzerland  
Colombia Guatemala Latvia Philippines Taiwan  
Costa Rica Guernsey Liechtenstein Poland Thailand  
Czech Republic Honduras Lithuania Portugal Turkey  
Nicaragua South Korea  

Exclusive International Service: Please see below for service information of products with exclusive service agreements.

  • Saito – Service limited to North, Central and South America, and the Caribbean (excluding Mexico)
  • Zenoah – Service limited to the United States

For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Horizon will not repair any products purchased outside of these areas and will return the item to the sender at the sender’s expense. Horizon is not responsible for items lost or damaged in shipping.

  • All items should be packed to assure no damage is incurred during shipping. Please ensure all packages and avoid shipping methods or carriers that do not provide tracking. All merchandise is the responsibility of the shipper until it arrives at Horizon. Therefore, Horizon is not responsible for items lost or damaged in transit.
  • Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Warranty service or replacement decisions are at the sole discretion of Horizon. Warranties apply only to the original purchaser and are not transferable. Collateral damage is NOT covered by the manufacturer's warranty. Horizon is not responsible for any loss of data or information associated with the service. For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com.
  • All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. All charges for service parts, labor, shipping, and other fees are your responsibility. Nonpayment can result in the confiscation of equipment.
  • The customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of products.
  • Horizon service is limited to Product compliance in the country of use and ownership. If received, a non-compliant Product will not be serviced. Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the sender’s choice and at the sender’s expense. Horizon will hold non-compliant Products for a period of 60 days from notification, after which it will be discarded.