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| General Questions |
| Can I purchase products directly from Pro-Line? |
There are several ways to order Pro-Line products. First, you can visit the shop locator on our website to find a hobby shop in your area. Generally, if a hobby shop does not have an item available they can order it for you specifically.
As a new service to our customers, we are now selling Pro-Line products directly from our website. If you would like to place an order simply click add to cart on any product to begin your shopping experience.
If you need any assistance, you can talk to a real person Monday-Friday 8a-5p (PST) by calling toll free 1-800-899-RACE (7223) or e-mail us at customerservice@prolineracing.com
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Can you lower my Invoice Amount? (International Orders)
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We cannot list any amount other than the actual amount paid by you on invoices or customs forms. Please do not ask us to list a lower amount, or list your order as a 'gift', as this would be illegal for us to do.
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Should I glue my tires to the wheels?
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We definitely recommend gluing the tires onto the wheels. Our Pro-Line New Formula Premium Blend CA Glue (Part# 6005-01 Thin, 6005-02 Medium & 6006-01 Thick). It is specially formulated for mounting tires.
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Should I put a hole in my wheels to vent the tire?
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We definitely recommend putting holes in your wheels to vent the tire. Many of our wheel designs are currently offered with pre-drilled holes.
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Should I put ventholes in my tire?
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We recommend venting your tire to allow trapped dirt or moisture to escape during acceleration. This can be done by using scissors to cut a small diamond shape section out of the carcass or by using a leather punch. Two holes...one at opposite ends of the tire
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Will your bodies fit my chassis?
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Due to the variances of shock tower positions and body mount locations; it is very difficult to say whether our existing bodies will successfully mount onto your chassis. With the correct mounting procedure and cutouts you may be able to get them to fit. However, because we cannot give you a definite answer our suggestion would be to take your chassis to your local hobby shop and test fit the body prior to purchase just to make sure that there wouldn’t be something that would stop you inevitably.
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Is it possible to purchase the featured decals / window templates for any of Pro-Line/PROTOform bodies?
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Yes we are more than happy to sell any decal sheet directly for $2.00 a sheet + Shipping+ Tax (where applicable). If you would like to place an order please feel free to contact customer service at customerservice@pro-lineracing.com
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Do you make any kits that include the complete car?
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No we do not currently manufacture the entire kit. We do however manufacture the bodies (the outside shell), wheels, and tires for many different types of kits.
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How can I get sponsored by Pro-Line/PROTOform?
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Changes to the Pro-Line and PROTOform teams are made on a case-by-case basis. Please feel free to check the Driver Sponsorships portion of the website for any updates regarding available positions.
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I have a product that I feel should be covered by warranty, is there any way you can help?
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For any product related complaints please feel free to contact our Customer Service department by using our toll free number 1-800-899-RACE(7223) or by E-Mail customerservice@prolineracing.com at any time. We look forward to working with you to assure your complete satisfaction.
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How can I convert my 5B to a 5T?
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Converting to the Pro-Line 5T is easy. Simply purchase the Desert Rat 5T body (part #3292-60 body posts included), two pairs of Excavator tires (part # 1148-01) and Desperado Rear wheels (part # 2707-01 Black/Chrome or #2707-02 Black/Black). Due to the added offset of the rear wheels, they are used to convert the 5B into a 5T, instantly.
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How can I get promotional items for a race event?
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Thank you for thinking of Pro-Line for your event! Pro-Line is happy to offer the Track Pack for all promotional requests. The Track Pack is an economical, easy way to bring Pro-Line and/or PROTOform products to the doorstep of your hobby shop or racetrack. Simply email or fax us a copy of your business license and/or your race event flyer, including the number of entries, and depending on the size of your event we'll provide you a Track Pack worth $138 in retail value for just $15.
For more information regarding the Track Pack please click here. If you would like more information or would like to place an order for a track pack please feel free to contact jcook@prolineracing.com
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I'm a dealer how do I get my information on your dealer list?
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We are sorry to hear that your information is not included on our dealer locator. We will be more than happy to see that it is updated. Please send your hobby shop name, complete address, phone number, e-mail address and website to customerservice@prolineracing.com and it will be updated.
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Wheel Questions
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Do you have wheels for Losi vehicles?
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At this time we do not offer any 1:10th buggy or truck size wheels for Losi cars. However, we do offer several different wheels for the Losi monster trucks and 1:8th scale buggy and truck line. Please check out our application charts for complete details and part numbers.
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Do you have wheels for my TRAXXAS® Rustler® or Stampede®?
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We currently offer the Torque wheels for the electric and nitro versions of the Rustler® and Stampede®, we also offer the Epic Bead-loc wheels that will fit onto the electric versions of the truck.
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Unfortunately the Desperado wheels will not work with the stock HPI Baja 5T tires. Desperado rear wheels will work on the front and rear of the 5B or 5T using Pro-Line's Excavator tires.
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Is it possible to have custom wheels made?
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Unfortunately, we are not currently able to offer any custom wheels at this time. However, we appreciate your feedback and will be happy to take your suggestions into consideration for future product ideas.
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How many touring car wheels do you have and what cars do they fit?
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Unfortunately we do not currently have any touring car wheels at this time.
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Do you make any aluminum wheels?
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Sorry, we do not make any aluminum wheels.
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What color wheels do you make?
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We currently offer white, yellow, black and chrome wheels. For 1:10 Buggy we offer white and yellow, for 1:10 Truck we offer white, yellow, and chrome options. For 1:8 Buggy and 1:8 Truck we offer white, yellow and black. We also offer spoke white and yellow wheels and a selection of chrome wheels for the Monster Truck. We also offer chrome bead-loc wheels for Rock Crawlers.
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Tire Questions
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What is the difference between M2 and M3 compound?
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a. M3 is the much softer compound of the two and is used when more traction is desired. The M2 will give you better tread life but less traction.
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b. This is similar to the 1:8 XTR and M2 tires. The M2 is the softer of the two and will give you better traction. The XTR is more firm and will give you longer tread life. The M3 is the softest and would be used when maximum traction is needed.
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What is the best tire to use when you’re only running on asphalt or concrete?
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How do I know what tire to use and when?
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Keep in mind that all surfaces vary, you can use our application guides to better aid in your decision making. It is also a good idea to see what locals are using and what storeowners recommend.
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What is the best tire to use when your doing a lot of running on asphalt, concrete, grass and dirt?
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What is the largest tire you have for 2.2" x 2" inch truck wheels?
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The largest tire we make is the MOAB tire (part# 1120-00).
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What do truck tires mean and what trucks do these truck tires fit?
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Our truck tires are designed to fit truck wheels that are 2.2" inches in height and 2" inches in width.
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Do you offer any foam tires?
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Unfortunately, we do not currently offer any foam tires.
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Do you make touring car tires?
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Currently there are no available tires.
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What is the expected tread life of a tire?
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Tread life will greatly depend on the surface the tire is being used on and the way the user controls the vehicle. Keep in mind softer compounds such as M3 tires will usually wear faster than harder compounds like XTR.
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What is your best tire(s) for hard packed dirt tracks?
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For the 1:10 truck try the Hole Shot T for the rear, and The Edge, or Blade for the front.
For the 1:10 Buggy try the Hole Shot LP, Square Fuzzie, for the rear, and 4-Rib for the front
For the 1:8 Buggy try the Crime Fighter, Knuckles 2.0, Hole Shot, Revolver, or Bow-Tie
For Monster Truck try the Bow-Tie MT, Bow-Tie 40 Series, or Crime Fighter 40 Series
For 1:8 Truck try the Bow-Tie LPR, Hole Shot LPR, or Crime Fighter LPR
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Pro-Line Body Questions
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What kinds of Off-Road bodies do you make and what do they fit?
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We currently offer several different types of Off-Road bodies for several different chassis types.
For Monster Truck Off-Road bodies - click here.
For 1:8 Truck Off-Road bodies - click here.
For 1:10 Truck Off-Road bodies - click here.
For 1:8 Buggy Off-Road bodies - click here.
For 1:10 Buggy Off-Road bodies - click here.
For 1:18 Truck Off-Road bodies - click here.
For Short Course Truck bodies - click here.
For Rock Crawling bodies - click here.
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What do your bodies come with?
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All Pro-Line bodies include decals, window mask and catalog. In most cases a molded in or attachable spoiler and hardware for attaching the spoiler will also be included. Also, many of the cab over bodies will include the MAXX® tall rear body mounts and body clips.
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What is included on the decal sheets that come with the Pro-Line bodies?
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The decals are specific headlights, taillights, grills and details for the type of body. Also you get Pro-Line and vehicle brand name logos. Hand Painted designs pictured on an advertisement are not always included on the decal sheet.
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How do I paint my body?
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How do I mount my body?
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Mounting bodies can be quite tricky. But we have found that the easiest way to mount a body with no premarked holes is to first set the body on the vehicle, and draw with a marker or compass where you want the holes to be on the outside of the body. After you paint it you can easily cut the holes in where you have marked.
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Is it possible to have a body custom made?
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Unfortunately, we do not currently offer this option. However, we appreciate your feedback and will take your suggestions into consideration for future product ideas.
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Can I purchase older discontinued bodies from Pro-Line?
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Unfortunately, when an item is discontinued there is no stock remaining and it is no longer available. Our best recommendation is to check with your local hobby retailers or on the internet to locate these items.
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Does Pro-Line offer any painting services?
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Unfortunately, we do not offer any type of painting services at this time. However here are some useful links and contact information for professional custom body painters that do excellent work.
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PROTOform Body Questions
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When I purchase a body, does it come painted like the ones in the magazine?
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No. All our bodies are sold clear, and it is up to you to create a paint scheme for it.
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How do I paint my body?
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Can I buy stickers of the brand names I see on the cars in the magazines?
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You may be able to find the sticker sheet you want at your local hobby shop. Most of the bodies shown in PROTOform ads, however, have painted on logos, so finding a similar sticker sheet might be difficult. Our stock body decals are available directly for $2.00 a sheet + Shipping + Tax (where applicable).
If you would like to place an order please feel free to contact us directly at customerservice@prolineracing.com for details.
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Do I get anything with the body?
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In most cases the decals included specific headlights, taillights, grills and details for the type of body. Also you get PROTOform and vehicle brand name logos. NASCAR style decals are not included.
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What is window mask?
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The window masks are used for masking off the windows, so they will remain clear after you paint the body. PROTOform has cut out each window mask to precisely fit each body style. In some cases the body will not include window masks (On Road Car bodies).
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Parts & Accessories Questions
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How do I use the 23mm HD system on my kit?
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| The 23mm HD system will easily mount up to today’s popular monster truck kits with an easy 1-2-3 installation. For more information please click here. |
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I’m having trouble with my fuel gun can you help me?
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For any product related complaints please feel free to contact our Customer Service department by using our toll free number 1-800-899-RACE(7223) or by E-Mail customerservice@prolineracing.com at any time. We look forward to working with you to assure your complete satisfaction.
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Updated 12-8-08
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